Sandgate Physical Health Clinic (SPHC)
Effective Date: 28.5.2025

Sandgate Physical Health Clinic (SPHC) is committed to protecting your privacy and handling your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth). This Privacy Policy outlines how we collect, use, store and disclose your personal information.

1. What personal information do we collect?

We collect personal and health information necessary to provide you with appropriate care. This may include:

• Your name, address, date of birth, phone number and email address

• Medicare number, health fund and insurance details

• Medical history, treatment notes and referrals

• Appointment history and payment information

• Emergency contact details

We may also collect sensitive information such as health conditions, injuries, medications, and other information relevant to your treatment.

2. How do we collect your information?

We collect your information:

• Directly from you (e.g. during consultations, phone calls, online forms, or emails)

• From third parties (e.g. GPs, specialists, insurers, or allied health professionals) with your consent

• Through our website or digital platforms, including appointment bookings and enquiries

3. Why do we collect your information?

We collect your information to:

• Provide physiotherapy and allied health services

• Accurately assess, diagnose and treat your condition

• Communicate with other health professionals involved in your care

• Process payments and health fund rebates

• Manage our clinic operations and improve service quality

• Comply with legal, professional and regulatory obligations

4. How do we store and protect your information?

We store your personal information in both electronic and paper formats, using secure systems and protocols to protect your data from unauthorised access, misuse or loss. Only authorised staff can access your records.

We take reasonable steps to keep your information accurate and up to date. If you believe your information is incorrect, please contact us to make changes.

5. Who do we share your information with?

We will only share your personal information:

• With your consent, to other health professionals involved in your care

• With Medicare, private health insurers or third-party billing providers

• If required by law (e.g. court orders, public health obligations)

• When necessary to prevent serious threat to life, health or safety

We do not share or sell your information to third parties for marketing purposes.

6. Accessing and correcting your personal information

You have the right to access the personal information we hold about you. You may request access or ask us to correct inaccurate or outdated information.

To do so, please contact our clinic. We may ask you to verify your identity before releasing any records. In rare cases, we may charge a fee for large or complex requests.

7. Website and digital privacy

When you visit our website www.sphc.net.au, we may collect non-identifying information such as browser type, IP address, and site usage patterns to improve functionality and user experience. We may use cookies, but you can manage or disable these in your browser settings.

Our website may contain links to third-party websites. We are not responsible for their content or privacy practices.

8. How to make a privacy complaint

If you believe we have breached your privacy or mishandled your information, please contact us directly. We will investigate your complaint promptly and respond within a reasonable time.

If you are not satisfied with our response, you can contact the Office of the Australian Information Commissioner (OAIC):
Website: www.oaic.gov.au
Phone: 1300 363 992

Contact Us

Sandgate Physical Health Clinic

119 Brighton Road, Sandgate QLD 4017

Phone: (07) 3869 1099

Email: info@sphc.net.au

Website: www.sphc.net.au