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FREQUENTLY ASKED QUESTIONS

Feel free to contact us if you require any further information or have a new enquiry.

 

Payment Options

Cash/Cheque/Credit Card/Eftpos accepted. Hicaps for on the spot rebates from health funds.
 

Health Fund Rebates

All our therapists are registered for Health Fund rebate and all services attract a rebate depending on your level of cover Physiotherapy/Massage/Acupuncture/Pilates/Aquatic Physiotherapy. We are preferred providers in Sandgate for Medibank Private and BUPA Members. When you choose our clinic your out of pocket expenses are considerably reduced – guaranteed!
 

Doctors Referral

You only require a referral from your Doctor for services provided under Workcover, Department of Veterans Affairs and Medicare.
 

Pension & Health Care Card Concession

We provide a fee concession to holders of Centrelink Pension and Health Care Card Holders for Physio, Essential Massage and Acupuncture.
 

Gift Vouchers

Gift Vouchers for any occasion are available for Massage treatments. Phone orders are welcome with credit card and posted at no charge.
 

Appointment Arrival

Maximise your treatment by arriving for your appointment on time, 10 minutes early for paperwork if you’re a new client. Sit down, relax, and let us take care of you, we’ll get you a drink and we always have the latest magazines. Sorry we can’t make up the time if you’re late.
 

Cancellation Policy

Please do the right thing and give us a call in advance if you can’t make your appointment. Massage treatment over 60 minutes require 3 hours notice of cancellation. You will be billed at 50% of the fee if you fail to attend. Gift vouchers will be forfeited if you fail to attend your appointment.

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